Bro, the printer is working but the scanner is not connected

Brothers printers often have scan errors. In this article, I briefly explained the solution to make the Hama printer work, but it says the scanner is not connected.

The first and most important step is to activate your Brother printer’s scanner. To do this, follow these steps:

Press the power button to turn on the printer.

Make sure the correct drivers have been downloaded and installed. in USA/Canada.

Now make sure that the network connection between the computer and the printer is established and the printer is “reachable”.

Check your firewall settings to make sure there are no restrictions for your driver.

Check if Control Center is working properly.

Your printer brother is not wrong:

If you see the printer or printer’s LCD screen is blank, there are two things: The printer is off or in sleep mode. To resolve this issue, press and hold the power button until the printer resumes from sleep mode. Also check if the printer cable is included.

It can show errors like:

Paper jam error

empty toner

Online printer and more

To fix these errors, you need to follow the steps and get the printer “ready for use”. In order to use the scanner, it is important to ensure that the printer is working properly.

Your brother’s printer should be ready to print:

You can prepare your Brother printer for print mode by following the steps below. Click the Start menu and then click Control Panel Options.

Now click on the “Device and Printer” option.

Then click on an available printer and select Printer properties.

Then uncheck “Use printer offline” if it’s checked. This will bring your printer online and offline.

Finally, you can click on the printer test page to see if the printer prints.

Why is my brother’s printer checking the connection when I try to watch a Play video?

Brother is a printer driver for the scanner

You can check the scanner printer driver as follows:

Open the browser settings in the control panel and select your browser from the browsers displayed.Now type the word scanner in the search bar and click on the “Show scanners and cameras” option.

Look at the scanner icon on the printer, it should be there. If not, make sure you have correctly installed the scanner driver from the official Hama printer website.

Brother printer IP address:

If you have a wireless setup, you can find and configure the printer’s IP address by following these steps:

From the printer menu, click the appropriate option.

Now select Printer Reports.

After that, select the Network Setup option and click “OK in USA/Canada.  Now click Start and Shut Down. If the printer’s IP address is “”, it will take some time to process. If it doesn’t work, try again.

Enter the IP address of the scanner driver:

Open and select the Scanners and Cameras option in your computer’s Control Panel.

Now click Properties and select your browser from the options above.

Now click on the Network Settings tab.

Next, select and specify the device and address by entering the browser’s IP address.

Finally, click “OK” to complete the process.

Firewall settings play an important role:

A firewall is another type of security software that prevents the printer from being scanned by blocking network scanning options on the system. So, to avoid this, you need to disable your firewall in order for the network scanning software to work properly on your system.

Follow the steps below to disable firewall settings:

Open the Control Panel Settings and click on the Firewall Settings window.

Now choose your network and share location and check your network settings, they should be broadcast by nature.

Original printer scanner:

You may encounter the common error that the scanner is in USA/Canada. not scanning properly. To resolve this error, follow the below steps –

Open the settings control panel

Open System Preferences & Security and click on the Firewall tab,

Select Allow Windows Programs and click Change Settings.

Select the option to share the printer to your location and click OK. Your scanner is now powered on.

Ensure the monitoring setting is enabled:

Click the Start button and open Programs.

Now click on Printer and select Printer Tools.

Now select Control Panel and click on the Scan option.

Then check that the scanner settings match the network settings. If it does not match, set the printer’s IP address.

Accept the changes and click OK.

Finally, select the printer name, use Edit and close the window. The scanner is now ready to use.


In the above steps I have given the solution to fix the Brother printer issue but the scanner says it is not a connection issue. Carefully following these steps should resolve your printing issue. However, if you are unable to resolve your issue, you can call the provided telephone number or contact Brothers official website.

Bro, the printer is working but the scanner is not connected in USA/Canada.

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